Police officers are experts at conflict resolution. For an officer it can often seem simpler and more expedient to issue orders and demand results. Frequent encounters like this tend to build resentment and create enemies.
a strategic business partner of Profiles International

a strategic business partner of Profiles International

Call us (320) 557-0701 Contact us Connect with us:

Strata Performance Solutions

Helping companies find their Full Potential.

January 29th, 2016 by Robert Ringstrom

Police officers are experts at conflict resolution; sometimes more successfully than others. They’re expected to intercede when a bad situation is “going south”.  When they arrive on the scene; their presence may be reassuring and calming.  It can also be alarming and “chilling”.  The influence police bring to a situation can depend a great deal on their actions and demeanor.  Their presence can actually inflame a hot situation if those on the scene had some past personal experiences with cops that were handled poorly.  Either way, how the situation unfolds will depend on the demeanor, talents and skills of the officers to disarm any tension or resentment to their presence.k18280864

The police officers’ role in most situations tends to be well-defined. The cops are the ‘enforcers’ and everyone else are ‘the-enforced’.   It may be difficult for most people to overlook inferences that the police represent authority over them.  The mere fact that they routinely carry a loaded gun is a strong reminder that it’s there as a tool of the trade.   Police agencies are viewed as para-military given their police disarminguniforms, rank structures and firearms.  In the very early years of American law enforcement, considerable debate was given to the idea of arming the police.  In fact, some of the earliest police officers themselves were; at least initially opposed to being armed.  But over time it became evident that enforcing laws demanded that police have options when facing dangerous resistance.  

Few would argue against the police being able to defend themselves against a deadly assault. In their role of peace-keeper, they can expect challenges to their authority.  The varieties of situations they will encounter are infinite.  For an officer, it can often seem simpler and more expedient to issue orders and demand results.   Unfortunately, that tends to generate resentment from many personalities.  Even when the unruly individuals cave-in and comply, it can nurture a lasting irritation that can poison future contacts with the police.  Frequent encounters like police disarmingthis tend to create open hostility of cops in general.  The skillful and well-trained officer recognizes this.  He will be more inclined to address a crisis and the individuals involved in a manner that evokes calm and understanding; much like a Public Information Officer(PIO).  A PIO is selected because of his/her talents and expertise in communication skills and sound reasoning.  They are expected to know certain facts and how to disseminate them in a manner that conveys understanding to the different perspectives of their ‘audience’.

The frustrations of repeatedly responding to calls that ultimately seem ‘stupid’ to the cops will tax their patience.  It may begin to appear easier or practical for the officer to simply impose his will on the situation and forcibly gain compliancek0915237.

The ironies here should be apparent.  They reflect a breakdown in communication as well as a failure to truly resolve the conflict or prevent it from getting worse and repetitive.   Sometimes, harshly expedient tactics only aggravate hostilities and fail to totally disarm them.


End of Part II of III

Leave a Reply

Strata On Facebook

Strata on Twitter

Strata on LinkedIn

“…address a crisis and the individuals involved in a manner that evokes calm and understanding”